Frequently Asked Questions:
How do I know my order has been placed?
We will email you an order confirmation. This email will have an order number for your reference. Please note you will receive a second email from us once the item or items have been shipped from our warehouse.
How can I check the status of my order?
You can check the status of an order once you have received an email from us with a UPS tracking code. You will receive your tracking number via email after 8PM CST the day of your order. More infomation on Shipping and Delivery.
I've lost my receipt and need one for warranty purposes. Do you have a copy of my receipt?
Yes. Just send us an email requesting a copy: support@SoftballBats.com or call us directly toll free: 1-888-833-2287.
When should I expect my order to be delivered?
All packages will be DELIVERED within 5 business days from the time of your order when no special shipping options are chosen. We ship from Kansas City, Missouri right in the heart of the United States. For more on shipping, see Shipping & Delivery Information.
Do you accept Purchase Orders?
Yes. We accept purchase orders from accredited educational institutions. Please fax all purchase orders to: 816-587-6611.
Can I cancel an order after it has been submitted?
Yes, you can cancel an order for any reason at any time. Keep in mind, we process orders very quickly and if an order has already shipped you may return it at any time for a full refund or exchange. All returned items must be in original, unused condition and still have the wrapper on. For more on returns, see Return Policy.
Do I need to call and get an RA Number to return an item?
You do not need to call for an RA Number. Your complete satisfaction is our number one goal. There is no time limit that unused items in their original condition may be returned for exchange or refund. To return an item, just box it up and send it back with a note letting us know if you would like a refund or exchange. When sending an item back, we cannot be responsible for lost or misdirected returns, so for your protection, please insure all returns and send them to:
10800 North Pomona Avenue
Kansas City, MO 64153
All returns are processed within one hour of us receiving them. Return shipping charges will be taken care of by SoftballBats.com via the free return label provided by us. Any other shipping option used to return a product will be the customer’s responsibility and will not result in a reimbursement. If we made a shipping error, please [contact us]. We will have a carrier come over to your residence or business to pick up the product we sent in error, and we will immediately overnight the correct item to you free of charge.
Do you have a printed catalog?
We do not offer a printed catalog. All of our products and order information is available on our web site and you may place orders by telephone if you prefer 24/7.
Can I order COD?
No. Unfortunately, we are unable to process COD (Collect on Delivery) orders. For all other payment options, please see "Payment Types" under the Support Index on the top left of this webpage.
Do you ship to APO/FPO addresses?
Yes, we ship to APO/FPO addresses via the United States Postal Service with no shipping charges. Estimated delivery for APO/FPO packages is 2-6 weeks. All APO/FPO packages are subject for approval based on shipping restrictions, for example, package weight and package dimensions. For more information regarding USPS APO/FPO please contact the United States Postal Service at 800-275-8777 or www.usps.com.
Here are a few links that provides helpful information:
Do you charge sales tax?
We are required to charge sales tax in the state where our office is located: (Missouri) For more on our shipping policies, see Shipping & Delivery Information.
Do you ship outside the United States?
Due to manufactures restrictions on shipping, taxes, and tracking issues, we cannot ship out of the United States.
Is there an extra charge for Alaska and Hawaii orders?
No. UPS now offers a ground shipment to Alaska and Hawaii. Standard ground delivery time to Alaska and Hawaii is 5 business days.
If I order a Pre-Book item, when will my card be charged?
When ordering pre-book items, your card will not be charged until the item is shipped out.