Bat Warranties:
All defective bats are covered by the manufacturer's warranty. Warranties vary, but most bats will have a warranty for one year from the date of purchase. Any defective bat must be returned directly to the manufacturer. Manufacturers will require a receipt for all returns. If you have lost your receipt, follow our Order Lookup link, email us at support@softballbats.com or call us at 1-888-833-BATS (2287). If needed, we can mail or fax a receipt to you as well.
Manufacturer phone numbers and web addresses
Glove Warranties:
All defective gloves are covered by the manufacturer's warranty. Warranties vary, but most gloves will have a warranty for one year from the date of purchase. Any defective glove must be returned directly to the manufacturer. Manufacturers will require a receipt for all returns. If you have lost your receipt, follow our Order Lookup link, email us at support@softballbats.com or call us at 1-888-833-BATS (2287). If needed, we can mail or fax a receipt to you as well.
100 Day Guarantee for Gloves:
We understand that choosing a new glove can be overwhelming because of our huge selection and the inability to try different gloves on before you purchase. We offer a no worries, 100 day return policy on all of our gloves. At SoftballBats we allow you to purchase a glove and return it for exchange or full refund within 100 days of purchase for any reason. You can return the glove if it is too big or too small, you can even oil and break the glove in however you would like and still return it if it does not fit to your liking.
Return Policy:
Your complete satisfaction is our goal. There is no time frame that unused items in their original condition may be returned for exchange or refund. To return an item, just fill out the return information at the bottom of the invoice letting us know if you would like a refund or exchange. If there are any shipping labels, bar codes, or stickers on the corrugated box from previous shipments, please remove them at this time. Attach your free USPS return label to your box. You can use your original box, or any plain, unmarked cardboard box. You can either drop it off at your nearest post office, hand it to your USPS mail carrier at home or the office or you can go to www.usps.com to schedule a free pickup.
If you have lost your free return label or didn’t receive one you can print one here: [PDF Link for free return label].
All returns are processed the same day we receive them; your credit card statement can take 48 to 72 hours before the credit reflects on your statement. If we made a shipping error, please [contact us]. We will have a carrier come over to your residence or business to pick up the product we sent in error, and we will immediately overnight the correct item to you.
If there is any other information regarding Warranties and Returns that you have questions about, or would like see listed here, please [contact us].
